ZL

Zoh L. one year ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

The receptionist's communication style was not welcoming. There was a lengthy wait before being seen, and the interaction felt abrupt. I was uncomfortable being questioned about my health concerns at the reception desk, as I felt this should be discussed with clinical staff rather than administrative personnel. The receptionist's role should be to schedule appointments efficiently without unnecessary discussion of medical matters. I would appreciate a more courteous approach and clearer boundaries between administrative and clinical responsibilities.

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