Burnt Ash Surgery

I have been a patient at this practice for over two decades and have consistently experienced a supportive and attentive team. The clinical staff have demonstrated responsiveness to my needs, and I..

It is a nightmare to get through to them on the phone but this is probably because they have too many patients. However, my GP is fantastic, they listen and if I need them to make a referral or..

The receptionist demonstrated limited customer service abilities. It would be beneficial for them to revisit fundamental communication skills, particularly regarding politeness and professionalism...

The team demonstrated a warm and welcoming approach throughout my visit.

I have become increasingly frustrated with the recent changes to the appointment booking system. This practice previously maintained high standards, but the experience now feels more commercially..

I wanted to share a positive review based on my consistently good experience at this surgery. Over the past several years, I've attended regular appointments every few months, and the clinical staff..

Consistently accommodating and delivers the information that is sought.

An extremely disappointing experience… I requested a call back but did not receive one. Then I waited a considerable amount of time to progress only a few places in the queue. When I visited the..

It is extremely difficult to get through to this practice.

I had a very negative experience with the reception staff and a clinician at the practice. I felt spoken over when I called to report that I had been given a medication that I should not have..

The clinician demonstrated considerable knowledge, effectiveness, and professionalism. All of my questions were answered thoroughly, and appropriate recommendations were provided.

The team here has been absolutely wonderful! There can be moments when reaching them by telephone proves a bit challenging, though I imagine that's simply due to how busy they are. I've been a..

I recently had occasion to contact the reception team on two separate occasions with some general enquiries on behalf of an elderly acquaintance. The staff member I spoke with demonstrated a..

Experienced significant difficulty reaching the practice by telephone this morning, with an extended wait that went unanswered. This is concerning when urgent medical attention may be needed. There..

During the five years I was registered with this practice, they provided excellent care for myself and my family. The clinical team consistently conducted thorough assessments and demonstrated a..

Appointment availability is limited with extended waiting periods. The reception team does not offer callback services, and continuity of care is difficult as the doctor seen varies considerably..

I consistently have a positive experience at this practice. The reception team are courteous and accommodating, doing their best to help whenever needed. The clinical staff are wonderful and provide..

This practice has significant operational challenges that require substantial improvement. The administrative and management teams need to address fundamental issues with accessibility and..

The staff have consistently demonstrated kindness and understanding. They provided valuable support during a difficult period this year. However, I recently called to arrange an appointment for my..

I have always found the staff to be very helpful whenever I have visited in person, and booking appointments has been straightforward. I have not needed to use the telephone booking system as I am..