Urmston Group Practice

I found this practice disappointing based on the low ratings. The clinical staff did not meet my expectations, and I would consider them among the less effective practitioners I have encountered...

Completely inadequate - when dealing with an unwell child and being told through the online appointment system that assessment won't happen until later in the day, with a suggestion to attend an..

The clinical team provided excellent care and demonstrated the qualities you would expect from healthcare professionals. However, the administrative and reception staff could benefit from additional..

This is an excellent GP practice in my view. The service provided here is impressive given the considerable pressures facing general practices nationwide due to systemic challenges beyond their..

My partner recently relocated to the area and manages a respiratory condition requiring regular medication. After being without their prescription for over a week, they attended to collect it only..

I have consistently struggled to access support at this practice due to limited availability outside of college hours, particularly before 10pm. When I have raised urgent concerns, I have been..

Extremely frustrating experience with this practice. Made numerous attempts in a single day to secure an appointment for my young child, only to find nothing available. We consistently end up..

I require annual blood tests as part of my ongoing healthcare management. After making numerous attempts to get through, I finally connected with reception staff and found myself fourth in the..

The reception team member was incredibly helpful during my recent visit! They took the time to work through a concern I had, and I was genuinely grateful for their assistance. They demonstrated..

I've been attempting to secure an appointment over the past several days without success. The phone system appears to automatically decline calls during morning hours, making it difficult to speak..

I have the practice app installed and registered with the surgery. I have been able to successfully order prescriptions through the app to the local pharmacy, which has provided excellent service...

Called at 08:00 this morning and by the time I reached the reception desk, all available appointments had been taken. While the receptionist was courteous, I felt they were unable to assist with my..

I found the experience disappointing, to put it simply.

The reception team has been fantastic in helping arrange vaccinations for my child. I wanted to express my appreciation for the excellent service provided.

I attended to collect my elderly relative who has vision-related health conditions. She had been waiting for half an hour before establishing that her scheduled appointment had already taken place...

The receptionist's manner was quite unwelcoming. It's unclear what might be causing this, though it seemed as though patients were being discouraged from seeking help. The online appointment..

Unable to secure an appointment with a doctor. The reception staff provide one explanation, but then you find yourself waiting throughout the day for a callback that never materialises.

This practice has declined in quality over time. When I contacted them to arrange an appointment with a clinician, the earliest available slot offered was several weeks away with a healthcare..

I have consistently had a positive experience with the clinical staff at this practice. Scheduling appointments has been straightforward, and the online consultation service has proven equally..

There was no availability for appointments or telephone consultations for an extended period, which was disappointing. The reception staff were unhelpful when I tried to arrange care.