Front Street Surgery
Millie M. one year ago • From Google
Bad
Reception staff were dismissive and unhelpful throughout
The reception team members displayed behaviour that I found quite unpleasant throughout my interactions with them. When I raised concerns about this, it appeared that management did not take these matters seriously, as there seemed to be no meaningful changes in how I was treated. The reception staff also appeared to disconnect calls abruptly, sometimes after I had been waiting in a queue for a considerable time. The clinical staff came across as unengaged, and I found it necessary to make repeated attempts to secure appointments before receiving any meaningful assistance. It felt as though various reasons were offered to conclude consultations quickly rather than address my concerns thoroughly. Having registered with several different practices in different locations, I found this particular experience to be significantly less satisfactory than others I have encountered. Based on my experience, I would suggest that those seeking attentive care and respectful treatment may wish to consider alternative options.
Booking an appointment I have noticed that it is no longer possible to book a general practitioner appointment through the online system, although nurse appointments remain available for online..
Front Street Surgery
Sara S.
I am very grateful to the healthcare professional at this practice who consistently treats me and my family with genuine care and compassion. They listen attentively without any sense of judgement..
Front Street Surgery
Sabina C.
I have never encountered someone so discourteous during a medical consultation. I was instructed to call back at a specific afternoon time, and when I did so promptly, the practice was closed. This..
Front Street Surgery
Amy H.
Many of the clinicians at this practice appear to lack understanding regarding mental health matters. They have repeatedly referenced the frequency of my contact requests, despite the fact that I am..
Front Street Surgery
matthew d.
Called this morning to request an appointment for the same day, and the reception staff came across as quite unwelcoming. I was informed that booking an appointment within the week would not be..
Front Street Surgery
Florence A.
The receptionist this morning was dismissive and condescending when speaking with my mum and another patient. Their manner was unhelpful and disrespectful, which left my mum feeling belittled. It..
Front Street Surgery
Raymond G.
I was unable to register at this practice without providing photographic identification, despite having already supplied all other necessary information including my NHS number, details of my..
Front Street Surgery
Lyn W.
I am very satisfied with my registration at this practice. The team members are excellent and I have consistently experienced outstanding care from the clinical staff. The practice deserves..
Front Street Surgery
paul h.
I was very unwell today and unable to get out of bed. I received prompt attention and was seen by a healthcare professional who made a home visit and provided me with the necessary treatment, which..
Front Street Surgery
diane p.
The healthcare team at this practice demonstrates exceptional care and attentiveness. All staff members are genuinely compassionate and responsive, consistently showing willingness to help with any..
Front Street Surgery
Jacqueline L.
The receptionist I spoke with was attentive and provided excellent assistance. I requested a telephone appointment with a particular clinician, and while none were immediately available, I was..
Front Street Surgery
Angeline L.
It's reassuring that when your usual doctor isn't available, the practice will contact you by telephone instead. The team members are quite supportive and accommodating.
Front Street Surgery
Jonny D.
I'm a new patient at this practice and I've had a very positive initial experience. The reception team made me feel welcome and were genuinely helpful. There are convenient options for booking..
Front Street Surgery
Cavern G.
Having dealt with a long-term health condition throughout my life, I tend to avoid medical appointments whenever possible, relying on my own assessments instead. However, on the two occasions I've..
Front Street Surgery
Kate I.
This practice is accessible in terms of booking appointments, however there appears to be reluctance to prescribe medication even when patients feel they have a genuine need for it.
Front Street Surgery
David R.
Absolutely dreadful! That's all I can really say about it.
Front Street Surgery
Fondles J.
The reception team were not particularly helpful. One staff member came across as curt and dismissive. I felt unwelcome seeking support while unwell and may hesitate before requesting help at this..
Front Street Surgery
Dianne B.
A truly excellent and compassionate medical practice. Following some health concerns, I was able to receive an appointment promptly on the same day. I have nothing but positive things to say about..
Front Street Surgery
Debbie L.
I have had two interactions with a member of the reception team regarding matters concerning myself and my family member. During these conversations, I found their manner to be dismissive and..
Front Street Surgery
sara W.
The entire team demonstrated helpfulness throughout my visit, and I found the facility to be well-maintained and easy to access.
Front Street Surgery
Jan G.