NJ

Nic J. one year ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful to patients

The reception team at the front desk displayed unhelpful and dismissive behaviour, both when answering calls and during in-person interactions. Their demeanour came across as unwelcoming rather than supportive, with visible signs of reluctance when asked to assist. I also observed this conduct directed towards an older visitor who was having difficulty with the check-in process. The manner in which they were addressed seemed particularly unkind and lacked patience. I was disappointed by this standard of customer service at an NHS practice. The approach taken by these staff members does not reflect well on the organisation. There appears to be a need for improvement in how patients are treated at reception level.

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