Grove Village Medical Centre

The reception staff have been problematic and appear to show preferential treatment to certain patients, with what seems like differential handling based on background. This is my second concerning..

I attend my local surgery on a regular basis for mental health assessments as part of my ongoing care. I had an appointment recently and was seen by a clinical practitioner who was extremely..

The clinician demonstrated professionalism during the appointment, however I would not recommend this practice to others. The overall experience felt rushed, with the impression that the priority..

After experiencing considerable stress and fatigue, I decided to seek an appointment. The clinician I saw demonstrated genuine empathy and understanding, treating me as an individual rather than..

I have lived in the UK for over three decades and have been registered with multiple GP practices throughout this period. This medical centre is genuinely among the finest practices I have..

I travelled to an airport for a week-long trip abroad and discovered I had forgotten an essential medication. Being dependent on this medication for my health, it was critical that I obtain it..

The initial impression of the facility was that it appeared somewhat dated, and the front desk staff member seemed rather unhappy. When I used the restroom and mentioned to the receptionist that..

I have found the reception staff to be somewhat dismissive and unhelpful during my interactions with them. There appears to be a lack of patience and courtesy in their approach, with conversations..

The doctors and staff members are genuinely helpful and supportive. I particularly appreciated the assistance provided by one of the medical professionals at the practice.

Not satisfactory. One clinician appears to be extremely busy and tends to keep patients waiting at the entrance with minimal time allocated for consultations.

Absolutely dreadful experience. Certain members of the reception team are incredibly difficult to interact with. When you ring feeling distressed, worried, unwell and anxious, you receive absolutely..

The clinical staff are wonderful; however, the reception team can be quite abrupt. They often seem prepared to engage in conflict, and their manner of communication comes across as discourteous...

The reception staff came across as unwelcoming, which was quite discouraging. Being courteous doesn't require any extra effort, yet they treated me as though I were completely out of place.

I have found this surgery to be the poorest I have experienced. Having relocated several times throughout my life, I have attended various medical practices. I visit infrequently. However, whenever..

The main issue I experienced was with the reception team. Their manner of communication felt quite inappropriate and unprofessional. On a recent visit, I had an appointment scheduled for early..

I would give this practice a rating of 0 if I could. I feel trapped, as I have no choice but to stay with them. I raised a complaint in November, which has yet to be addressed. Apart from a..

I attended an appointment and the healthcare professional I saw was genuinely uplifting and positive throughout. They went the extra mile in assisting me with my medical test, taking time to address..

The reception staff were unhelpful and ended the call abruptly during our discussion.

The experience has been positive overall, with reception staff being helpful. However, there was an issue where completed paperwork was not properly recorded in the system despite being fully filled..

This practice has provided me with an extremely disappointing experience. The front desk staff were unhelpful and difficult to work with. Additionally, the clinical team took an unusually long time..