QD

Queen D. one year ago • From Google

Rating

Bad

Reception staff were dismissive and unwelcoming throughout

My visit was an extremely disappointing experience. The atmosphere felt unwelcoming from the moment I arrived, starting with the reception staff and continuing through my interaction with the clinical team. When I was called through, the staff member who greeted me left without clear direction, requiring me to search for where I needed to be. During the appointment itself, I felt the clinician was dismissive of my concerns. When I expressed discomfort, I was told what I was experiencing was pressure rather than pain, which felt invalidating and condescending. This made me feel unheard and upset, and I left the appointment in tears. To make matters worse, I received a call approximately an hour and a half after leaving regarding a payment query, which added to my frustration. Overall, the quality of care and communication fell significantly short of what I would expect, and the experience was more distressing than the original issue I came to address. I would encourage others to carefully consider their choice of provider.

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