Birtley Medical Group

I called yesterday at 07:30 and was informed that all appointments for that day were fully booked. I called again at 07:00 this morning. I have been waiting on hold for 50 minutes while listening to..

I have lost confidence in this surgery and question how it continues to operate. I feel that patient care standards are not being met adequately. I would prefer to register elsewhere, but I am..

This establishment does not deserve a positive rating; the overall experience was disappointing.

Called in response to correspondence that an elderly patient with hearing difficulties received regarding the need for an appointment to discuss test results. The patient had previously attended for..

Attended twice for assessment of a family member who appeared to have a respiratory infection. On both visits, the clinical team indicated that chest symptoms were consistent with an existing..

The doctor and team at this practice have been absolutely wonderful and made a real difference to my care - I'm very grateful.

If you wait beyond 31 minutes, the unhappy automated voice informs you that staff are unavailable due to high demand and your call is disconnected. The unwelcoming initial recorded message about..

After spending over a year attempting to secure an appointment, I eventually managed to obtain one with assistance from a healthcare professional conducting a medication review via telephone...

Unsatisfactory and insufficient. I was referred by my eye care provider to undergo cataract surgery following an initial consultation. The standard procedure required the referral to be processed..

The customer service experience was extremely disappointing. I am only providing one star as it is necessary to submit a rating in order to leave feedback.

Disappointing and unsatisfactory experience with patient care.

The reception staff and clinical team have been unhelpful and dismissive throughout my visits. I have found it increasingly difficult to attend appointments and am seriously considering changing to..

This practice delivered excellent care in earlier years, but the experience has deteriorated significantly since then. While the clinical care provided by healthcare professionals remains..

The only medical practice available in Birtley.

Poor experience with the medical team, as I felt there was a lack of concern shown towards patients. I am currently looking to switch to a different practice and would recommend others consider..

I have been in contact with this surgery over several months regarding my elderly relative. I have found no issues with this practice, as the reception team, prescribing staff, practice nurses and..

This has been the poorest medical practice I have encountered. While I cannot speak to individual staff members, the overall team approach lacks compassion and attentiveness to patients. The..

This practice has significant difficulties with appointment availability, particularly for urgent health concerns, even when attempting to book at the earliest opportunity. The team's responsiveness..

I am increasingly finding it challenging to work with this practice and feel the service lacks a professional approach. My most recent concern involves requesting my repeat medication through the..

The online appointment system has been disappointing. On two separate occasions, I received email confirmation for scheduled visits, but I was not contacted as expected on those days.