King Street Medical Centre

If I could give minus stars, I would. The standard of care and service from this practice has been extremely poor. Since the introduction of the online consultation system, patients were told it..

The clinical staff at this GP service appear to lack adequate assessment skills when evaluating patients. My husband experienced recurring infections and developed painful symptoms that..

The service is generally inconsistent, with occasional positive experiences but frequent disappointments. There was a particularly frustrating incident involving a misplaced document that I was..

I contacted the practice to request an appointment or arrange a telephone consultation. The receptionist who answered was extremely unhelpful and dismissive, which left me feeling frustrated and..

I waited on hold for an extended period and then remained at the front of the queue for a considerable time without anyone picking up the phone. The line just continued ringing until I eventually..

The experience was disappointing and fell short of expectations. A telephone consultation was arranged, but when attending the appointment, it was with a different healthcare professional than..

The practice does not offer weekend appointments, though this information is not made clear during the registration process. I have reached a point where I am willing to take time away from my..

The practice operates well overall, though the recent consolidation has presented challenges. Telephone waiting times have become excessively long. The rationale behind merging the two locations is..

The standard of patient care provided was disappointing.

The service has deteriorated significantly following recent changes. Staff interactions have felt unhelpful and dismissive, with a tendency to redirect patients elsewhere rather than provide direct..

Outstanding experience. Wonderful staff. Couldn't ask for more.

I had a disappointing experience with the reception service. I felt the staff were not taking my enquiry seriously, and I was uncomfortable with their demeanor while I was trying to provide my..

My latest visit to the practice was very positive. I completed a form that was assessed promptly by the available clinician, and I received an in-person appointment on the same day. The healthcare..

If I could give zero stars I would. This surgery is completely unsatisfactory. When abnormal test results or imaging come back, there appears to be little follow-up action taken. I was not informed..

Similar to other feedback, the reception team can be difficult to work with and lacks courtesy. I encountered one staff member who was pleasant, organised and supportive; regrettably I failed to..

The practice has experienced a significant decline in service quality following the merger. Previously, it was straightforward to reach the surgery by phone, obtain an appointment with a clinician,..

I have reviewed the recent feedback regarding this practice and must respectfully disagree with several of the observations made. While I do not attend frequently, I have had occasion to visit..

The telephone system requires significant improvement and modernisation.

I have consistently had positive experiences at this practice, with the medical staff always demonstrating a willingness to provide assistance to both myself and my family members.

Disappointing experience. It appears difficult to access actual clinical services given the unhelpful reception staff and the challenge of securing appointments. After extended waiting times on the..