HB

Honey B. 3 years ago • From Google

Rating

Bad

Reception staff were dismissive on the phone

I have felt reluctant and uneasy about contacting the practice to book an appointment following an interaction my partner had with a member of the reception team over the phone. The staff member's manner of communication did not seem suitable for dealing with patients and prevented my partner from expressing himself fully. Their demeanor appeared rushed and they responded in a way that came across as confrontational rather than supportive.

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