CT

Colin T. 10 months ago • From Google

Rating

Bad

Reception staff were dismissive on the phone call

I contacted the practice to inquire about a referral I had requested. I had authorized the staff to communicate with a family member on my behalf, but the receptionist declined and insisted on speaking directly with me instead. I was also informed that individuals over a certain age are no longer eligible for referrals through the NHS and must pursue private options instead. The receptionist's manner was dismissive and unhelpful, which left me feeling frustrated. I believe the reception team would benefit from additional training in patient communication and empathy, particularly when interacting with individuals who may have additional support needs. This experience has left me concerned about the level of healthcare support available to me.

Other reviews for The Forum Health Centre