Primrose Surgery
II
Isra I. 4 years ago • From Google
Bad
I had a very negative experience with the reception staff, particularly one individual. I found their manner to be dismissive and unhelpful when I was simply trying to obtain information about my test results. They raised their voice at me without justification, which was distressing given that I was already dealing with health difficulties at the time. On another occasion, while waiting for my appointment, this staff member approached me from behind and made physical contact by tapping my shoulder rather than calling my name in the usual manner. I also observed that patients were kept waiting outside for extended periods due to social distancing measures, whilst staff remained inside with doors locked. I feel that reception staff should prioritise listening to and assisting patients, but my experience suggested otherwise. I believe this individual's approach was unprofessional and potentially harmful to vulnerable patients. I understand from conversations with other patients that my concerns are not isolated. I would hope that management would address these issues. I have been registered with this practice for 11 years, and I recall that the staff were previously more professional and courteous. Currently, I find that one of the clinical staff members demonstrates genuine patience and attentiveness when consulting with patients and makes a real effort to provide appropriate care.
Meana S.