The New Seaham Medical Group
Brooky2k1 B. one year ago • From Google
Bad
Reception staff were dismissive when I called for an appointment
I found the customer service experience to be quite poor. The receptionist who took my call came across as dismissive and unconcerned about patient needs. I have been dealing with an ongoing issue for several years without seeing any meaningful progress. I also felt that I was given inconsistent information on multiple occasions. The practice seems disorganised and indifferent to patient concerns, and I noticed that when I questioned something, the call was ended abruptly. More recently, I attempted to book an appointment by calling early in the morning and waiting in the queue, but was unable to secure one despite being relatively early in the line. The appointment availability appears extremely limited, making it very difficult to access care at this practice.
Excellent encounters with all members of the healthcare staff. The administrative team, clinical nurses and physicians were all exceptionally welcoming and delivered exceptional care throughout.
The New Seaham Medical Group
Steve T.
The team here were very supportive and provided excellent care.
The New Seaham Medical Group
David B.
The practice does not seem to take into account that patients are working when requesting attendance for tests or reviews, which can necessitate taking unpaid leave. Booking appointments when you..
The New Seaham Medical Group
Ange L.
I wish I could give it a zero star rating. I called today to arrange a routine vaccination as I have underlying health conditions and was informed that I am not on the priority list despite my..
The New Seaham Medical Group
brooky2k1 b.
I found the customer service experience to be quite poor. The receptionist who took my call came across as dismissive and unconcerned about patient needs. I have been dealing with an ongoing issue..
The New Seaham Medical Group
Michael G.
The service provided fell significantly short of expectations.
The New Seaham Medical Group
dan f.
I have been experiencing issues with my prescription management for an extended period. After considerable difficulty obtaining an appointment, I finally managed to attend. Upon review, it was..
The New Seaham Medical Group
Anita C.
It appears there is limited nursing staff availability at the practice, with insufficient cover arrangements during absences. This creates difficulties for patients who work outside standard..
The New Seaham Medical Group
Bradley K.
The service has been consistently disappointing on every visit.
The New Seaham Medical Group
Diana S.