BB

Brooky2k1 B. one year ago • From Google

Rating

Bad

Reception staff were dismissive when I called for an appointment

I found the customer service experience to be quite poor. The receptionist who took my call came across as dismissive and unconcerned about patient needs. I have been dealing with an ongoing issue for several years without seeing any meaningful progress. I also felt that I was given inconsistent information on multiple occasions. The practice seems disorganised and indifferent to patient concerns, and I noticed that when I questioned something, the call was ended abruptly. More recently, I attempted to book an appointment by calling early in the morning and waiting in the queue, but was unable to secure one despite being relatively early in the line. The appointment availability appears extremely limited, making it very difficult to access care at this practice.

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