L_

Latavia _. 4 years ago • From Google

Rating

Bad

Reception staff were dismissive when seeking help

I find it concerning that each time I contact the practice, I encounter front desk staff who seem dismissive and unhelpful. As someone seeking medical support during a difficult time, I would expect to be treated with understanding and genuine willingness to assist. I've been given instructions repeatedly, but when I've sought clarification and guidance on implementation, I've felt brushed aside and blamed for the situation. There has been ongoing uncertainty regarding my medication, and I have not yet received what was discussed. I am currently without my prescribed treatment and experiencing low mood, which feels compounded by the difficulty in accessing the support I need. I believe this reflects a gap in the quality of care and attention I should be receiving, and I am very disappointed by this experience.

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