Bridgegate Medical Centre

I was eventually able to speak with a couple of staff members at reception. I have been struggling with sleep difficulties for 2 years alongside other mental health challenges, including significant..

I would recommend seeking care at an alternative practice, as I did not feel confident in the level of service provided here.

Consistently demonstrated a welcoming demeanor and provided valuable assistance throughout my visit.

Attempting to secure an appointment at this practice feels like an extremely competitive and difficult process.

Struggling to secure an appointment in a timely manner. The reception area experience is frustrating, as staff seem unaware of patients waiting to be attended to. The newly introduced self-service..

It has been difficult to secure an appointment as the preferred clinician has reduced availability. Following a recent surgical procedure, I experienced significant discomfort and was advised by..

I really appreciate my healthcare provider, however I feel the reception team could benefit from improvement. I was given an estimated wait time that was significantly shorter than what I actually..

It takes approximately a month to get an appointment with a doctor at this practice.

Excellent practice that can get quite hectic during peak times, but the team consistently maintains a friendly and welcoming demeanor. They demonstrate helpfulness and thoughtfulness in their..

I found the service to be quite disappointing. When I called requesting an urgent appointment, I was provided with a link to complete. After submitting the form with all the necessary details, I was..

I experienced significant difficulties with the customer service I received during a visit to the practice. Both the receptionist and a staff member from the back office who became involved..

This is the medical practice that my family member attends, and I also know a few other people who are patients there! 😃 xx

Recently registered at this practice and have received excellent patient care from both the clinical staff and reception team. The service has been very professional and efficient throughout. 👏

What use are the medical professionals when you cannot secure an appointment for an extended period?

I have been a patient at this practice for many years, but I have noticed a significant decline in service quality over the past couple of years. The situation came to a head during a recent phone..

I have relied on food bank assistance every month throughout 2025 and anticipate needing to do so again in the coming weeks. This situation has arisen because I feel that requests for documentation..

Excellent practice overall. While there have been changes and technology is now involved in how patients interact with the service, I find it works really well for my needs. Booking appointments and..

Disappointing experience...I received a call last evening notifying me that a slot in a surgical procedure had opened up, which was welcome news given the lengthy waiting period beforehand. However,..

Extremely poor service experience. When attempting to book an appointment, I was instructed to call at 8am. I explained that I work full-time and cannot use my phone during work hours, but this..

This medical centre appears to operate in a manner that I found quite unsatisfactory. The approach to patient care and service delivery seemed outdated and inefficient.