Alnwick Medical Group

Called at 8am seeking a GP appointment. Was informed that no slots were currently available, and was offered the option to see a nurse practitioner instead, despite having already consulted one at..

I have found nothing to criticise about this practice. They have delivered the assistance I required when I needed it and I have not encountered a more supportive team. The only drawback is that the..

The practice has made noticeable improvements since my previous feedback, and the availability of online services has made accessing care considerably more convenient than the previous experience of..

A very supportive and attentive practice.

A four-week delay to obtain blood tests while unwell was disappointing. Following this, there was a further extended wait to review the results, which appeared to be disregarded in favour of..

I am visiting the area and needed to arrange a medical appointment for my child. Since I had not brought along a particular medication device that is only used occasionally, I was unable to get..

The appointment booking process appears to have limitations, as obtaining a slot requires calling at 8am and relying on same-day availability rather than being able to book ahead. This creates..

The clinical staff are competent, however accessing appointments presents a significant challenge. The telephone line frequently appears unavailable, necessitating repeated attempts to get through...

Excellent healthcare professionals. Consistently demonstrate kindness, empathy and encouragement. I do wish there were a practitioner available in my local area.

It's frustrating trying to reach a clinician when the online booking system creates barriers. The system seems to automatically redirect to alternative services based on certain responses. I haven't..

The pharmacy service fell short of expectations, as they were unable to process a straightforward request to transfer a prescription to an alternative location. The experience felt dismissive and..

Very impressed with how quickly the referral was processed. Seen by the optician on the specified date. An electronic consultation was submitted the following day, with a response received within..

The service was disappointing. It is difficult to reach the practice by telephone, and obtaining an appointment to see a clinician in person is challenging. The practice tends to favour telephone..

Excellent practice with genuinely supportive staff members. While appointment availability can be challenging, this appears to be a widespread issue affecting most practices rather than a problem..

The practice generally maintains good appointment availability and punctuality. The clinical staff and reception team are both pleasant and welcoming. One minor consideration is that the on-site..

I have been attempting to secure an appointment over the past week. The phone lines become available at 8am, which coincides with when I am typically out working. Today, I was able to reach the..

The experience wasn't particularly positive, and I felt compelled to lodge a formal complaint. Unfortunately, I didn't receive a response to it, and I'm uncertain whether it was properly forwarded..

This medical practice is extremely frustrating. I called right when the office opened in the morning and have been trying for nearly an hour without anyone picking up the phone. My calls keep..

I have consistently found the clinical staff at the practice to be of a high standard. However, my experience with other aspects of the service, particularly following the recent merger of the two..

It takes a considerable amount of time to reach the practice by telephone. There are lengthy waits to be seen once you arrive. Getting an appointment in the first place is difficult because the..