Pocklington Group Practice

I recently had a concern about my young child and contacted the practice through the app. I received a text response requesting additional information, followed by a phone call from a clinician..

We recently switched to this practice after being with our previous one for over two decades. What a wonderful change this has been. I can genuinely say it is one of the best choices we have..

I had a very negative experience during my visit. The staff were unhelpful and discourteous throughout my appointment. I found the overall atmosphere unwelcoming and would not feel comfortable..

Excellent service, very well structured.

We feel very fortunate to have access to this practice. The staff members are consistently friendly and demonstrate genuine care. The new patient request form for addressing health concerns is an..

Excellent speed of response. Demonstrated care and meticulous attention to detail. Very impressed overall. Having recently relocated from another area, I found the service to be remarkably..

I received a comprehensive health assessment with appropriate referrals and follow-up arrangements put in place. The care I received was notably better than what I had experienced at a previous..

Still waiting to receive a text message. How much time does it typically take for one to be sent?

The reception team are very helpful and accommodating. I have also found all the clinical staff I have encountered to be caring and supportive throughout my visits. Overall, I have received good..

Unable to book an appointment through phone contact. Unclear why staff are employed to handle calls when appointments must be arranged via the online system. The phone line appears to serve no..

Extremely satisfied with the quality of care provided and the professionalism demonstrated throughout my visit.

I have never come across such a well-coordinated and welcoming medical practice. Appointments are consistently managed so that I receive a consultation or speak with a clinician on the same day.

Outstanding service. I completed the appointment form and received a call within 10 minutes. An appointment was arranged in less than an hour. I was seen promptly and urgent imaging was organised..

The online messaging feature functions effectively and responses from clinical staff arrive promptly. The entire team demonstrates politeness, efficiency and a genuine caring approach. This..

The healthcare professional at this practice was consistently available and provided appropriate guidance.

I submitted a request for a repeat prescription in mid-December and received no response, so I followed up via email a week later and got a notification through the patient portal the next day..

This is absolutely the best, most organised medical practice I have ever been registered at. I have needed ongoing support and reassurance following a serious health event several years ago. The..

Absolutely brilliant. We are fortunate to have this practice available in our area.

Excellent practice with a welcoming atmosphere and highly skilled clinicians.

I have found this practice to be efficient and caring. The reception team are welcoming and understanding, and reflect a very well organised surgery. The building itself is clean, light and airy. I..