Rising Brook Surgery

I really enjoy attending this practice and consistently manage to secure an appointment within a reasonable timeframe, or alternatively receive a telephone consultation.

The team here is consistently warm and welcoming, and the clinicians are always pleasant. Getting an appointment can occasionally be challenging, though that's fairly common across many services...

This has been the worst experience I've had at a medical practice. I attended with my young child who was in considerable distress due to ear pain. Despite arriving before the scheduled closing..

Unable to secure appointment slots through the online booking system as none appear to be available, and attempting to book by telephone involves extended waiting times with significant call queues.

I have been waiting in the reception area for an extended period for my scheduled appointment. A notice displayed indicates that patients should contact the front desk if they have not been called..

Whenever I call to arrange an appointment, I'm informed of a 4-6 week waiting period, which feels quite lengthy, or I'm told I need to ring at 8am daily to attempt securing an earlier slot. When I..

Extremely disappointing experience. Having been a patient at this practice for several years, I felt my concerns were not properly heard and my health issues were not given adequate attention. I..

I would rate this practice far below acceptable standards. I am extremely disappointed and frustrated by my experience at this surgery. The practice has made my medication conditional on completing..

I found it extremely difficult to secure an appointment, which was disappointing. The practice appears to be stretched thin with staffing levels, and this seems to be affecting patient care. Whether..

This has been the finest GP practice I've visited. The team demonstrates excellent organisation, maintains a welcoming approach, and the appointment booking process is straightforward and convenient.

An excellent facility where the staff member provided very good care and was particularly gentle during the treatment.

The telephone appointment system that was implemented during the pandemic is extremely frustrating. On several occasions, I have not received a callback, and if I have missed a call, that..

Attempting to book an appointment requires calling at specific times during the day. After waiting on hold for an extended period, you speak with reception staff who inform you that no slots are..

The team at this practice has shown considerable kindness and understanding during a challenging period in my life. I would strongly encourage others to consider using their services.

I'm disappointed with the communication and follow-up processes. A referral letter I submitted some weeks ago appears to have gone missing, and despite making enquiries about its status, I haven't..

The appointment booking system lacks adaptability. Calls must be made at 8 am or 2pm, which often coincides with commute times, school runs, or work start times, and callers typically wait on hold..

I cannot find any issues with this practice or its team. I have family members with ongoing health conditions and additional support needs. The reception staff are accommodating and make genuine..

I have been experiencing joint discomfort and swelling, along with blistering skin for several days. I recently attended an appointment to discuss these symptoms. During the consultation, I..

If you need to be seen, they will arrange same-day appointments rather than having you wait several weeks. The team demonstrates genuine care and works with considerable efficiency. The nursing..

This is the second day I have attempted to secure an appointment for my partner who is dealing with an infection and has a compromised immune system due to illness. I feel the practice is not..