J(

Jessica (. 6 years ago • From Google

Rating

Poor

Reception staff were genuinely kind and helpful

Really kind service from the clinical staff. I must say the best service and practice I found in the area! I visited on a recent occasion and I received a completely different service from a senior member of the practice. Who was rude and lacked sensitivity. I had been struggling with chest discomfort and respiratory symptoms for several days and felt my concerns were not properly addressed. I was not provided with a prescription for medicines that had been recommended to me previously, nor was I offered appropriate testing for further investigation. This felt very unprofessional. Given that NHS services are funded through taxation, I felt I should have received more thorough care than simply being advised to take over-the-counter pain relief. On a subsequent visit, the service remained poor and I felt I was not treated with appropriate respect. My household contributes significantly through taxes to NHS funding, and I felt I was not being taken seriously or treated with the dignity I deserved.

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