Orsett Surgery

Called at the standard morning time to request an appointment as I felt I had a condition requiring prompt antibiotic treatment. As expected, there was a considerable queue. I was informed that an..

Had a very poor experience with the booking process. When attempting to arrange a same-day appointment in person at the reception desk, I was informed that face-to-face bookings were not available..

I would rate this experience as poor. Reaching someone by telephone proved extremely difficult. When contact was eventually made, staff indicated that appointments were unavailable for an extended..

I have been struggling for a number of years at my GP practice. I experienced job loss due to mobility issues. I contacted the surgery and discussed my situation, explaining that I was unable to..

Honestly, I feel this surgery has deteriorated significantly. I don't visit the doctors frequently and it had been quite some time since my last appointment. My wife arranged an appointment for me..

After making multiple calls and eventually reaching the appointment line, I finally managed to get through following several attempts and lengthy hold times. I was calling to inquire about an..

I would not recommend this practice based on my experience.

I have been attending this practice for a considerable period and have concerns about my recent interactions with a member of the reception team. I found their manner to be rather abrupt and lacking..

I cannot thank the practice enough. Received a call advising that hospital admission would not be pursued, and that we should visit the care home immediately. This decision allowed all of the family..

Two years ago I discovered a swelling in my lymph nodes and reported it to my GP. Due to pandemic-related delays, I decided to pursue private testing, which cost over £3000. The private clinician..

I have been attending this surgery since childhood. My family, including my spouse and children, are now also registered here. Throughout my time as a patient, the practice has consistently..

Wow, i have been with this surgery for one Dr and one Dr only. Todays phone calls and visit have 100% made my mind up that i am leaving this surgery after more than 25 years. The reception team are..

The standard of care at this surgery has declined significantly. Before the pandemic, it was straightforward to contact the practice with concerns or to arrange an appointment by calling at either..

The role of administrative staff in making clinical decisions rather than qualified medical professionals is something I find frustrating and inappropriate.

I have not experienced any problems and found all members of the team to be good and excellent.

Excellent medical professionals and satisfactory care experience.

The receptionist's manner was extremely unwelcoming and fell well short of what you would expect from someone in that role. The level of customer service provided was disappointing and detracted..

I have consistently had a positive experience at this practice. The service has been prompt, the environment welcoming, and the staff have communicated effectively throughout my visits.

The healthcare team demonstrated considerable expertise and attentiveness, delivering excellent quality care. I was pleased with how efficiently and professionally the appointment was handled. This..

I have been attending this surgery for two decades and feel that the standard of care has declined considerably. Issues are not being resolved promptly, and I have experienced lengthy delays of two..