CC

Courtz C. 5 months ago • From Google

Rating

Bad

Reception staff were helpful, but felt rushed and unheard

Be cautious about booking appointments with a particular clinician at this practice. I experienced symptoms for nearly two weeks, including vomiting, persistent coughing, abdominal pain, blood in urine, and fever. However, the clinician showed little genuine interest in my concerns. Upon arrival, feeling anxious about my health, I was met with a dismissive comment about my condition. When I tried to describe my symptoms in detail, I was frequently interrupted and felt unheard. The physical examination involved firm abdominal pressure, and when I expressed that this was causing me pain and asked for a gentler approach, the response felt dismissive rather than reassuring. I was prescribed medication for a urinary tract infection before test results were confirmed. I was told results would be provided the following day, but I had to contact the practice myself to obtain them. The results ultimately showed I did not have the suspected infection, which seemed inconsistent with my reported symptoms of chest pain and coughing. I've since learned from conversations with other patients who reported similar experiences with this same clinician—feeling rushed through appointments and having their concerns dismissed. The reception team, however, deserve recognition for their professionalism and helpfulness. ❤️

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