Bowburn Surgery
BB
Burnoutsam B. 4 years ago • From Google
Bad
I wish I could give a zero rating as that would better reflect my experience. The zero would apply to the waiting duration and the clinician. The reception team were perfectly pleasant and courteous, contrary to what others have suggested. Being asked to wait for two hours beyond my scheduled appointment time was extraordinary. Despite only a handful of patients ahead of me, this delay was completely unacceptable. In my experience across various practices, the longest I have typically waited has been around thirty minutes, so this was significantly out of the ordinary. Once I was finally seen, I understood the reason for the extended wait—the clinician appeared to spend considerable time with each patient. In my view, consultations should be brief and efficient, lasting perhaps five to ten minutes, rather than extending to half an hour per patient. This occurred several years ago, prior to the pandemic.
Anonymouse