LW

Lesley W. 2 months ago • From Google

Rating

Bad

Reception staff were kind, but doctors didn't listen

I would recommend looking elsewhere for your healthcare needs. I can only give one star because some of the reception team were pleasant. One clinician was adequate over the phone but failed to follow through on promised prescriptions. Another clinician fell short of expectations as a practitioner. In my experience, they did not listen carefully to my concerns, did not treat my reported symptoms with appropriate seriousness, and attributed physical symptoms to psychological causes. When I was unable to tolerate a prescribed treatment, they were unwilling to explore alternative options and seemed indifferent to my ongoing distress. I am uncertain whether this approach applies universally or to specific patient groups. I am puzzled by the practice's reputation for managing long-term conditions and mental health support, as neither received adequate attention during my visits.

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