Wilberforce Health Centre

I attended an appointment but experienced confusion regarding my booking location, being directed between different floors without clarity. Despite having confirmed my appointment by phone..

The reception team's manner was unwelcoming. It would seem more efficient to implement an automated appointment system rather than rely on staff who appear disengaged with their role. However, I..

As a patient at this practice, I previously had positive experiences. However, I have become quite disappointed with the care provided. I struggle significantly with my wellbeing and managing..

Extremely poor service with lengthy waiting periods and insufficient staffing availability. The practice appears unable to meet basic patient needs.

The clinical team members and administrative staff demonstrated professionalism and compassion throughout their interactions.

I left my appointment with the nursing staff today feeling frustrated. I had seen another member of the nursing team the previous week and discussed my emotional difficulties. The clinical notes..

Accessing appointment slots at this practice proves to be quite challenging.

It is very difficult to obtain an appointment with the practice. The reception staff consistently provide the same response regarding availability, suggesting to call back the following morning at a..

It was disappointing to encounter some staff members who did not meet the standard of service I would have expected from the NHS.

I contacted the practice early in the morning shortly after opening regarding a concern with my child. Upon arrival, I was placed in a queue and remained in the same location for approximately 10..

It is extremely difficult to obtain an appointment at this practice. After managing to secure a slot, I was turned away and subsequently had to attend a walk-in centre for treatment instead, as a..

The team were welcoming and the appointment was prompt.

The medical practice has changed considerably from how it used to be.

The facility itself is lovely and well-maintained, with a clean and peaceful environment. The team members were welcoming and approachable throughout my visit.

Excellent standard of care and highly professional team members.

I found my experience with this GP practice to be very disappointing. Some of the reception staff displayed unhelpful attitudes. Obtaining appointments proved extremely difficult, even for urgent..

Contacted the practice at 2pm and was first in the queue, yet remained on hold for half an hour without receiving a response. It is unclear what the reception staff were occupied with during this..

I found the appointment to be unsatisfactory. The clinician treated me dismissively and without respect. I was struggling significantly with my health concerns and requested a referral to a..

The reception team provided a warm and welcoming atmosphere, offering clear guidance regarding my appointment location. The imaging department staff demonstrated friendliness and helpfulness..

The practice's advertised opening hours appear to differ from when it actually closes. Upon arriving at 7, I was unable to be seen as the surgery had already shut for the day.