White Rose Surgery

All the clinical staff members I have encountered have been very friendly, helpful and attentive to my concerns. I have had particularly positive interactions with certain members of the team. I..

The staff members at this practice were among the least courteous I have encountered.

My partner attended an appointment but experienced a significant delay, waiting considerably longer than the scheduled time. Eventually, she was unable to remain for her consultation due to other..

Unable to secure appointment slots, found the telephone manner unwelcoming and dismissive. It seems incongruous to work in a caring profession while displaying such a lack of empathy towards patients.

It's frustrating that this practice has received numerous low ratings. I waited a considerable time while being first in the phone queue without getting through. I submitted a medication request..

The phone system takes considerable time to navigate, followed by a lengthy wait before reaching someone. Appointment wait times have varied significantly, ranging from a quarter of an hour to..

I attended for a procedure and the staff demonstrated exceptional care and kindness throughout. I had no complaints whatsoever. The nursing team were wonderful, providing reassuring support, and..

The practice appears to have had difficulty answering telephone calls on that particular day, which was frustrating and disappointing.

A subcontracting organisation providing NHS services delivered an experience that fell significantly short of expectations. Whether due to systemic issues or operational challenges, the service did..

I have received care for multiple procedures at this practice and am very pleased with the efficient and professional manner in which I was treated. I also appreciated not having to travel to..

Made a lengthy journey for an appointment that was over almost immediately. The clinician showed little interest in exploring the situation, appeared to move through the consultation hastily, and..

Excellent medical practice that provides a wide range of procedures in-house rather than requiring referrals to hospital settings.

I have consistently had a positive experience with this practice. The online consultation system has worked well for me, proving more convenient than attempting to reach reception by phone, which..

I felt redirected by the hospital for dental surgery after having my initial extractions there without discomfort. My first appointment at this practice involved a painful extraction, and I was..

When visiting this healthcare facility, I observed inconsistent approaches to mask wearing policies. Upon arrival, no masks were required in the reception area, and during the appointment with the..

The medical service at this practice is good. Matters are handled promptly and resolved efficiently. There appear to be more appointment slots available here compared to other local practices. I..

I would give a lower rating if possible. Securing an appointment requires calling at opening time, which involves lengthy waiting periods before being informed that slots are unavailable. Attempting..

I felt concerned about the approach this practice takes toward patient feedback. Upon visiting, I noticed a prominent notice in the waiting area discouraging negative social media posts, with the..

I have recently switched to the White Rose practice. The reception staff have been very welcoming and supportive. Following my initial visit, I was extremely satisfied with the standard of care I..

Our family has been registered with this practice for over a decade. While there have been some changes and occasional challenges with getting appointments as patient numbers have grown, we have..