Crowhall Medical Centre

I contacted the practice anticipating a wait of several weeks for an appointment, but was pleasantly surprised to receive one on the same day. The team demonstrated a notably friendlier approach..

Securing an appointment proves extremely difficult, regardless of where you stand in the waiting queue.

Efficient service given the high volume of patients attending the practice, with staff managing well under the circumstances. Keep up the excellent work.

I have been a patient at this practice for many years and have consistently had a positive experience. The level of care and support provided by all members of the team has been outstanding..

The doctor was lovely and completed everything that needed to be addressed during the appointment. They covered all the necessary points and took time to explain things clearly.

The demeanor displayed by the reception team comes across as rather curt and lacking in warmth for those working in a customer-facing role.

Unwilling to dispense my respiratory medication until I have a consultation with the respiratory specialist nurse. The next available appointment is more than a month away and the receptionist on..

The clinical staff members have consistently provided excellent care. I have not encountered any issues and there was an occasion when a clinician made a special effort to streamline my appointment..

The clinician at my practice has been excellent in their efforts to help manage my pain effectively.

My first time attending an appointment at this practice, and I felt genuinely comfortable and at ease throughout. The healthcare professional was excellent, taking time to explain things clearly..

Would give less if I could. I have had nothing but trouble with my experience here. What frustrated me most was being given oral medication when I had been unwell for several months and unable to..

The clinical staff members are satisfactory, however the practice as a whole requires significant improvements. Scheduling appointments presents considerable difficulties, with the standard response..

I can't praise the staff highly enough, in particular the doctor I saw and the nurse who assisted me. I know there are many others who have helped me in the past and more recently but, these two..

I have struggled to identify any positive aspects of this practice. Obtaining timely appointments has proven very difficult, as standard booking calls result in appointments being offered several..

I have consistently found the reception team to be helpful and have been able to obtain appointments when needed.

A telephone consultation was followed by an in-person visit at the practice, where I was seen promptly in a calm environment.

I attended an appointment where the clinician not only addressed my medical concern but also provided reassurance by resolving an additional health query. In today's environment, it is important to..

The clinical staff were satisfactory, however the other team members were problematic. There seemed to be a perception that they held themselves to a higher standard than their actual role warranted.

The reception team would benefit from additional customer service training. On a recent occasion when I called early in the morning to schedule an appointment, slots were unavailable within minutes...

Attempted to call today between 7:15 and 7:45, making over 60 attempts, but the phone appeared to be unavailable and calls were not being accepted. When I eventually got through, the receptionist..