Mount Avenue Surgery
CA
Carole A. one year ago • From Google
Bad
Following imaging assessments at the hospital, I was assured that a referral to a shoulder specialist would be arranged. After considerable difficulty, I eventually secured an appointment with a physiotherapist, which took approximately four weeks. During this time, I requested copies of my imaging results from reception staff, who were reluctant to provide them and initially stated the results were normal. I questioned this, as the hospital clinicians had described findings that suggested otherwise. When the results were finally printed, they aligned with what the hospital had communicated. The receptionist then suggested an external provider had indicated the results were normal, though that organisation denied making any such statement. It was actually a senior physiotherapist who had recommended the imaging in the first place. Beyond receiving general information materials, the support offered felt limited. I have experienced a prolonged journey spanning approximately a year, with various parties providing conflicting information about correspondence. A letter was reportedly sent on a specific date but never reached me. Eventually, I was seen by a physiotherapist at the practice, who then made the referral to the shoulder specialist. After this extended period of going back and forth, I now face a further wait of several weeks to see the specialist. Had the imaging been recommended at an earlier stage, my ability to manage independently may not have been so significantly affected, and I would not have endured such a prolonged period of pain. I have been a patient at this practice for many decades.
Kinny B.