Westerhope Medical Centre

Disappointing experience overall. I felt dismissed when explaining my circumstances regarding technology access, as though my situation wasn't being believed. An appointment I had arranged was..

It is extremely difficult to obtain an appointment at this practice, which is a significant concern.

The reception team appears unable or unwilling to facilitate appointment bookings, and there seems to be a lack of coordination among staff members in supporting patients. Communication from..

The online platform provided by this practice is excellent. Prescription requests receive prompt attention, and medical consultations are arranged swiftly as well. This system effectively eliminates..

Unable to secure an appointment for approximately a month, and emergency slots were also unavailable 👎

I have been attempting to secure an appointment over the past fortnight, but each time I contact the practice, I am informed that no slots are currently available. This has been the case whenever I..

If you're able to secure an appointment, the clinical staff are excellent. However, I've encountered numerous frustrations regarding appointment availability, lengthy wait times, and recurring..

This practice has sadly declined significantly from its former reputation as an excellent healthcare provider. Having been a patient since childhood and consistently receiving outstanding care from..

After speaking to a clinician I had blood tests taken and was informed of initial findings and advised to monitor a particular aspect of my health. Subsequently I was prescribed a medication without..

I have had a very poor experience at this practice. During my initial visit, I was supposed to have hormone testing arranged, but the request was not submitted. When I attended my blood..

Called to request a repeat prescription. Was advised to use the NHS app or visit the surgery to complete a form. Was informed the process takes 48 hours. Based on previous experience, the full..

The practice itself is excellent. The clinical team members and midwives provided wonderful care, and I felt well supported throughout my pregnancy and during the recent challenging period. However,..

The telephone service does not function as an effective way to reach the practice. It feels more like a system designed to discourage contact rather than facilitate it.

I'm unable to get appointments when needed. My child is unwell with no availability until late afternoon, which is concerning given their medical history. When I contacted reception to explain the..

I found this practice to be quite frustrating. When I called seeking an appointment, I was informed that none were available and was asked to ring back several days later. When I did call again, I..

I feel very let down by my experience. I am managing several ongoing health conditions and have been unable to secure an in-person appointment with a clinician. Due to physical difficulties with..

It can be challenging to secure an appointment at this practice.

I would rate this practice even lower if possible. Getting through to a clinician is extremely difficult. Securing an appointment is nearly impossible. Receiving any form of assistance feels..

I found the customer service to be extremely disappointing. The reception staff seemed unwilling to assist with my needs. I telephoned outside of standard hours to request a repeat medication order..

The reception team has not been particularly helpful, and this appears to be a consistent issue rather than isolated to one individual. I've needed to contact the practice several times recently due..