Bowburn Surgery
KG
Kathryn G. 4 years ago • From Google
Bad
It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to depend significantly on which healthcare professional you encounter. There is one staff member whose approach involves frequent interruptions and speaking over patients, which makes communication challenging. Requesting to see a specific member of staff tends to be unsuccessful. Prescription orders frequently take longer than 48 hours to process, and when completed, items are sometimes omitted from the order. On a positive note, there are healthcare professionals at the practice who are genuinely excellent. They demonstrate genuine attentiveness and provide meaningful support. The presence of these dedicated staff members has been the main reason for remaining with the practice rather than transferring elsewhere.
Anonymouse