IR

Ivy R. 2 years ago • From Google

Rating

Bad

Reception staff were rude and unhelpful

I found my experience at this practice to be quite disappointing. The reception team came across as unwelcoming and unhelpful, with an approach to communication that I found off-putting. The clinical staff were similarly not particularly warm or approachable. I had difficulty obtaining a sick note, and following a phone consultation regarding a health matter, I received a call with information that seemed disconnected from what we had discussed. The overall coordination between different parts of the practice felt poor, and I didn't feel that my concerns were being treated with much consideration. The interactions throughout felt rather distant and lacking in compassion.

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