AA

Amelie A. one year ago • From Google

Rating

Bad

Reception staff were rude and unhelpful throughout

I have had an extremely disappointing experience with this surgery. During my first month as a patient, several significant issues occurred: 1) my address was recorded incorrectly on multiple occasions, which caused concern regarding the security of my personal information while I was awaiting important results; 2) when I booked an appointment expecting to see a doctor, I was instead scheduled with a different healthcare professional without any prior notification, leaving me confused about the arrangement when I arrived; 3) I discovered during my appointment that relevant medical records from my previous provider had not been transferred, making the visit largely unproductive; 4) I found the reception staff to be unhelpful and discourteous on several occasions; 5) I received a phone call from reception staff who appeared to have contacted me in error and were preparing to discuss another patient's details, which raised serious concerns about information handling procedures. I cannot recommend this practice.

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