Castlegate & Derwent Surgery

I have received excellent service from this practice throughout my time as a patient with them. The clinical staff have consistently demonstrated care and support. The administrative team have also..

Called the practice for the first time today regarding a family member experiencing severe back pain. The team responded promptly with kindness and professionalism, demonstrating good understanding..

Had a smear test today and the healthcare professional was very friendly, put me at ease and very professional. Top marks

I had a disappointing experience. When I attended my appointment regarding my health concern, the healthcare professional seemed unable to identify what the issue was. I found this frustrating, as I..

I must say, I have received outstanding service throughout my visit. Both the reception team and the clinical staff I encountered today were particularly pleasant and helpful.

The service provided fell significantly short of expectations.

Primary care services across England currently appear to be struggling to meet patient needs, and this particular practice seems to exemplify some of these wider systemic challenges.

I would rate this experience as poorly as possible if the system allowed. I have been attempting to obtain a medical appointment since March without success. The process of contacting the practice..

We were visiting the area for a holiday when my daughter required an urgent prescription for antibiotics. We initially contacted the NHS helpline and were directed to a pharmacy, but they were..

I would like to express my gratitude to all the medical and nursing staff who have been involved in providing care for both myself and my family member this year. We have both experienced..

I am new to this practice, having relocated from a large city where my previous surgery was consistently polite and accommodating. I was disappointed by the manner in which the reception team..

Outstanding experience at this practice. I dropped off my registration paperwork this morning and mentioned that I was keen to be seen as soon as possible for a health concern. By early afternoon..

It is very challenging to secure an appointment at this practice. When calling, there is typically a lengthy wait of around 5 minutes before being placed in the queue, followed by a further extended..

I have generally had positive experiences at this practice, however I am troubled by the departure of several skilled clinicians from this location. A number of capable practitioners have left or..

Attended an appointment and was surprised to find a pet animal seated nearby, which triggered my allergies. I left feeling worse than when I arrived. I was unaware that pets were permitted in..

The practice is excellent. I had an appointment with a nursing professional today for several matters and they were incredibly supportive, demonstrating professionalism and efficiency throughout...

Deeply unimpressed with my recent visit. I was instructed to call in and pick up a form, but reception failed to mention that the practice would be closing early that day, resulting in an..

Excellent experience during my recent vaccination appointment. The surgery was exceptionally clean and well-organised, and the team managed the high volume of patients impressively. Great effort..

Like many others have experienced, there was one particularly unhelpful member of reception staff whose interpersonal approach fell short of expectations. It's fortunate that the remaining team..

Difficulty obtaining available appointment slots.