PT

Peter T. one year ago • From Google

Rating

Bad

Reception staff were unhelpful and dismissive

I attended this dental practice some time ago and the initial treatment provided was reasonably satisfactory. However, a scheduled follow-up appointment for cleaning did not materialise as expected. When I recently tried to arrange a new appointment after an extended absence, reception staff indicated there was an outstanding balance on my account, which I disputed as I believed the previous work was completed under NHS provision and I qualified for exemption from charges. Upon visiting the practice in person to discuss this matter, I found the reception staff unhelpful and unwelcoming. When I enquired about resuming treatment, I was informed that my records showed I was no longer registered and they declined to re-register me. Overall, the practice experience has been disappointing, with the exception of the initial treatment itself which was adequate.

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