Moorside Surgery

Had an appointment with the health care assistant who was lovely, very professional and excellent at making me feel respected and maintaining my privacy. A wonderful experience overall 😊

I have been attending this surgery throughout my life. It was once of a high standard, but the experience has deteriorated significantly. Accessing appointments with clinical staff has become..

I have been a patient at this practice for six years and have consistently received excellent care. The clinical team promptly responds to calls and readily provides urgent appointment slots when..

The reception staff were unhelpful and unwelcoming. It appears that several experienced clinical staff members have moved on from the practice. When attempting to lodge a complaint, staff members..

A satisfactory medical practice in comparison to my previous surgery, which experienced a notable decline in service quality following an organisational restructuring and the pandemic period...

The receptionist was unhelpful and inflexible, insisting I call at a specific time. When I phoned shortly after that time, I was still unable to secure an appointment with the doctor. It felt as..

I called on Monday morning at 8am and found myself 16th in the queue, though the wait to reach a receptionist was only around 5 minutes. The receptionist was courteous and helpful, and I was offered..

The reception staff were unwelcoming, and this practice ranks among the poorest I have experienced. During a consultation, I was interrupted and made to feel that raising multiple concerns was..

I was very disappointed by the approach taken at this surgery. I brought in an older individual who had experienced a fall and sustained significant injuries in the vicinity of the practice. I hoped..

The reception team at this practice has not met my expectations. I found their communication style to be unhelpful and discouraging when attempting to arrange appointments. Their telephone manner..

The reception staff and medical professionals are consistently pleasant and courteous, and whenever I contact the practice, I am able to secure an appointment on the same day.

The NHS service at this clinic has been disappointing. On multiple occasions when I've required assistance, I've felt let down and unsupported. I've consistently struggled to receive the care I..

I scheduled an appointment seven days in advance. After waiting for sixty minutes, the clinician failed to appear, and the appointment was subsequently rearranged for the following week. Earlier..

I contacted the practice to arrange an appointment for my young child who was experiencing several concerning symptoms including elevated body temperature, nausea, and abdominal discomfort. I was..

I have found this practice to be extremely unsatisfactory. The reception staff member's manner was unkind and distressing to me. I have been registered here for a year and am keen to move to a..

I called the surgery mid-morning and was able to secure an appointment within the hour. The reception team demonstrated kindness and helpfulness during our phone conversation. I would particularly..

The quality of care at this practice has declined significantly. Previously it was excellent, but since the pandemic there has been a noticeable reduction in services compared to what was previously..

The practice altered their approach to handling repeat prescription requests without notifying patients beforehand, which has created a situation where I cannot obtain my medication until the..

My father attended a recent appointment, which he believes was with a locum practitioner. Being elderly with significant health concerns, he found the consultation experience unsatisfactory. He..

I'm pleased with my decision to register at this practice. I transferred to this surgery approximately two years ago due to its convenient location relative to my home compared to my previous..