JP

J P. one year ago • From Google

Rating

Bad

Reception staff were unhelpful and dismissive throughout

The practice provides a disappointing service experience. The reception team appeared unhelpful and displayed a lack of warmth when interacting with patients. Accessing appointments presents significant difficulties, with availability appearing limited both through online booking systems and telephone lines at the stated times when appointments can be reserved. Attempting to book an appointment early in the morning through the online platform yielded no available slots, and calling later in the day produced the same result. This raises questions about how appointments are allocated throughout the day. The overall impression is that the practice may not prioritise patient access to care. There are concerns about whether some practices operating in the community are meeting the standards expected by regulatory bodies and the health service.

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