Evergreen Practice
Alina S. 6 years ago • From Google
Bad
Reception staff were unhelpful during emergency booking
I apologize to other patients and the capable staff members, but this practice has receptionists who I found unhelpful. I called to arrange an urgent appointment and was told there were no available slots from 8 AM onwards. The first receptionist I spoke with was dismissive during the call. The second person I spoke with was more pleasant, though I remain unclear why the initial receptionist was unable to assist me with my urgent booking request. I do not intend to return to this practice. I felt the customer service fell short of what I would expect from an NHS service in this area.
I am writing to express my immense gratitude and satisfaction with the exceptional care provided at this practice. My recent experiences have truly exceeded my expectations, and I feel compelled to..
Evergreen Practice
Stephen W.
Unable to obtain a repeat prescription without using email, which feels like an unreasonable requirement.
Evergreen Practice
RAFAEL D.
This is an excellent GP practice. The standard of care here is exemplary and sets a positive example for other healthcare providers. Highly commended!
Evergreen Practice
Shiku N.
I would have given a lower rating if the system allowed it. How much time is needed to process a registration application? Several months have passed and we still haven't received any correspondence..
Evergreen Practice
Nisia N.
Attempted to register by phone but found the receptionist unhelpful and unwelcoming, which led me to seek care at a different practice instead.
Evergreen Practice
Rafal Z.
The reception team seemed unhelpful and unwelcoming. I waited approximately 25 minutes while calling in as the first person in the queue, with no one picking up the phone.
Evergreen Practice
Adrian L.
The reception team were unable to complete my registration despite my visit to the practice in person. Although I completed the necessary paperwork, I waited over a week for a confirmation call that..
Evergreen Practice
Alina S.
I apologize to other patients and the capable staff members, but this practice has receptionists who I found unhelpful. I called to arrange an urgent appointment and was told there were no available..
Evergreen Practice
Aleyna H.
The phone lines are rarely congested, making it easy to book appointments, and there is adequate parking available. The clinical staff are excellent, and the entire team consistently demonstrates..
Evergreen Practice
alex n.
Absolutely not. I would strongly advise against considering this option.
Evergreen Practice
Neil N.
After moving back from abroad and then relocating within the UK, I was initially disappointed with the healthcare experience compared to what I had become accustomed to overseas. However, upon..
Evergreen Practice
Aparna B.
The online platform provided by the practice is quite unsatisfactory.
Evergreen Practice
Omar O.
The reception team appeared disengaged and unhelpful when dealing with enquiries. Most staff seemed indifferent, though one member occasionally provided better service. The appointment booking..
Evergreen Practice
Paige R.
A truly wonderful and kind medical practice that provided incredibly helpful support. Thank you for everything 🙂
Evergreen Practice
Stuart N.
I would like to express my gratitude for the support received in helping me recover from my health concerns. The clinician demonstrated exceptional care and compassion throughout my treatment,..
Evergreen Practice
Jenny B.
The team here was welcoming and approachable.
Evergreen Practice
Fai L.
Will be sorry to leave after many years, excellent staff throughout. Looked after me extremely well.
Evergreen Practice
Vaibhav G.
The clinical team at this practice has been excellent. I consistently received helpful and practical guidance. The nursing staff and reception team were equally supportive throughout my visits. I..
Evergreen Practice
Adam A.
This GP practice is, without question, truly exceptional. The clinical staff, nursing team, administrative personnel, and reception team demonstrate excellent communication and consistently go the..
Evergreen Practice
Ann M.
I have always been able to secure an appointment when needed. The clinical staff at the practice have been excellent and supportive, despite clearly operating under considerable workload pressures.
Evergreen Practice
Dr. M.