AS

Alina S. 6 years ago • From Google

Rating

Bad

Reception staff were unhelpful during emergency booking

I apologize to other patients and the capable staff members, but this practice has receptionists who I found unhelpful. I called to arrange an urgent appointment and was told there were no available slots from 8 AM onwards. The first receptionist I spoke with was dismissive during the call. The second person I spoke with was more pleasant, though I remain unclear why the initial receptionist was unable to assist me with my urgent booking request. I do not intend to return to this practice. I felt the customer service fell short of what I would expect from an NHS service in this area.

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