Bewick Crescent Surgery

It is extremely frustrating to be a patient at this practice. The telephone lines frequently disconnect, and when you do manage to stay connected, you can spend considerable time waiting on hold..

Getting through on the telephone lines is extremely difficult. I spent a considerable amount of time waiting overall, with a significant portion of that spent on hold hearing repeated messages about..

The clinical staff members are excellent when you manage to get an appointment with them. However, the reception team has been disappointing. On several occasions, we have experienced interactions..

Relocated away from the area and switched to a different practice, which wasn't as satisfactory. Upon returning to the area, I transferred back to my original practice and have found the staff to be..

Consistently demonstrated helpfulness and a welcoming demeanor.

I was disappointed to discover this morning that the surgery's closure for training purposes was not clearly communicated beforehand through the website or advance notification. Finding out about..

I spent 40 minutes on the phone waiting in a queue of 10 people, only to be disconnected before reaching the front. I had to attempt contacting reception three times. The staff member I spoke with..

The appointment and consultation procedures, along with the triage process, could be significantly improved. Even when experiencing discomfort and requiring urgent attention, there can be..

I would like to thank the clinician for their professional approach during my several visits to the surgery. They made me feel very comfortable and at ease. The reception team were also wonderful,..

I have had a positive experience at this surgery over the two years since I relocated to the area. The entire team, from reception staff to clinical personnel, have been consistently excellent. The..

The staff were courteous and the environment was peaceful.

We made the decision to change practices after feeling our previous surgery was reluctant to provide regular appointments. Since making this move, my family and I have experienced a genuine sense..

The reception team could benefit from improvements in their appointment communication system. I received a text notification about an appointment scheduled for the following day that I had no prior..

Informed the receptionist about relocating to a different area and found the response to be quite curt, with the suggestion that registration at another practice would be necessary. The interaction..

Excellent practice, very efficient at addressing concerns and arranging referrals. Like many surgeries nowadays, you might need to make a few calls over consecutive days to secure an appointment,..

The appointment booking system presents significant challenges, requiring calls at 8am to secure same-day slots. However, reaching the practice by phone proves extremely difficult regardless of how..

The appointment booking process, whether through telephone or digital means, has been quite challenging, with limited availability and unpredictable callback times. After submitting a request for a..

It is difficult to reach the practice by telephone as the queue is often unavailable or requires extended waiting periods of nearly an hour. The online appointment system frequently appears to have..

Getting through at opening time is clearly a nightmare, being seventh in the queue and still waiting an hour later is unbelievable. Once you manage to get past that initial hurdle though, it's not..

I have been a patient at this practice for several years and have consistently found the team to be highly professional, efficient and supportive. The appointment booking process is straightforward..