Saffron Health Partnership
MP
Mark P. 3 years ago • From Google
Poor
I contacted the practice during standard opening hours regarding my young daughter who was experiencing a swollen infected eye. The receptionist informed me that all appointments were fully booked and suggested I visit a pharmacy instead. When I explained that I had already consulted a pharmacist who had recommended a doctor's assessment, I was told the practice remained at capacity and advised to contact 111. After requesting to speak with the practice manager, I received the same response about full capacity and the 111 referral. I waited on hold with 111 for approximately half an hour without receiving a response, so I called the practice again. This time, a duty clinician became available and agreed to see my daughter. Upon arriving at the practice in the late afternoon, there was minimal waiting and the reception area appeared largely unoccupied. I felt the initial information about appointment availability did not align with what I observed when we attended. I have rated this experience two stars primarily because my daughter was ultimately seen and received appropriate treatment, however I believe a young child should not require persistent advocacy to access local medical care. While the clinical care provided has consistently been satisfactory, I have concerns about the accuracy of information given regarding appointment availability and would value greater transparency in these communications.
Koshila G.