PG

Peter G. 5 years ago • From Google

Rating

Bad

Reception staff wouldn't help with callback request

The process for obtaining a non-urgent appointment to speak with a GP is deeply frustrating. I contacted the practice at 1420 and asked about arranging a non-urgent callback. The response from reception was that I would need to phone during the 0830-0900 morning window, the same as all other patients. I mentioned that on a previous occasion when I had called, I was number 28 in the queue and waited approximately 35 minutes. My only intention was to discuss matters relating to a recent procedure, and I would have been flexible regarding the timing. When I respectfully raised this concern, I was told "this is our process". This reflects the ongoing difficulty I have experienced with the reception team's approach to patient requests. This situation is wholly unsatisfactory.

Other reviews for Tadcaster Medical Centre