ST

Sixty T. 3 years ago • From Google

Rating

Bad

Reception staff wouldn't make eye contact during conversation

The reception team displayed a dismissive attitude, with one member becoming visibly irritated when I requested they face me while speaking, as I was unable to hear their words while they remained turned away, speaking quietly and focused on their computer screen. Additionally, a government department submitted a request for a medical report, claiming I had authorised this. I had provided no such authorisation. A clinician prepared a report, and the practice subsequently forwarded my medical information to the government department without first contacting me to confirm consent or requesting to review a consent form. This represented a serious breach of data protection and human rights principles.

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