Helme Chase Surgery - The James Cochrane Practice

Excellent clinical staff who provided wonderful support, guidance and care. However, the recently introduced appointments system is deeply disappointing. The decision to implement such an..

I attempted to contact the practice multiple times to seek clarification regarding my health matter. Each time I called, I received an automated message stating that the line was not currently..

The reception team members appear understanding and patient when dealing with patients who occasionally become upset during their interactions, whether those conversations happen in person or over..

This practice was once excellent, but my experience deteriorated significantly. I experienced multiple diagnostic difficulties over several visits before eventually receiving a referral that led to..

The practice runs from two separate locations that are quite far apart. If you prefer attending the town centre site, be aware that you may frequently be given appointments at the other location on..

The team here were welcoming and the clinical staff provided useful assistance.

Same day appointment available. Welcoming front desk team. Straightforward registration process. Supportive clinician. Everything went smoothly. Much appreciated.

Extremely poor patient care experience. I have been registered with this practice for a year but have been unable to secure any appointments. Appointments consistently fail to materialise due to..

I have become quite frustrated with this surgery. Having been a patient for approximately two decades, I have witnessed what feels like a gradual decline in certain areas over that time. I am..

I had to switch to a different practice after experiencing treatment that I felt was inappropriate and unsuitable for my needs. If you or someone close to you has specific healthcare requirements..

I would rate this much lower if I could. My father was instructed to collect his prescription on a specific day, but upon arrival the surgery did not have it in stock and had to place an order. This..

Excellent clinical staff. However, the current appointment system leaves much to be desired. Being required to have an initial phone consultation before booking a face-to-face appointment feels..

Like many others have mentioned, the prescription service leaves much to be desired. It seems remarkable that major retailers can deliver parcels nationwide within a day, yet the dispensary here..

I attended an appointment that had been arranged for a minor surgical procedure. I had taken several days off work in preparation for recovery following the procedure. Upon arrival at the..

The receptionist's manner was quite abrupt, interrupting before I could complete what I was saying and responding with explanations that didn't feel helpful. I wasn't given the opportunity to..

Once you eventually manage to get an appointment, the clinical staff are excellent.

There's not much point attending this practice as the staff don't seem to care. You often get dismissed by the clinicians, particularly when your children are unwell, and the reception team can be..

The practice maintains an excellent level of care for my grandfather.

Contacted the practice Monday morning via email requesting assistance. Received a response the same day with an appointment scheduled for the following week. The appointment went very well with a..

The service provided fell short of expectations.