JJ

James J. 2 years ago • From Google

Rating

Bad

Reception staff's dismissive attitude made things worse

The administrative and reception team created a difficult experience. There were concerns about comments being added to medical records and inconsistency in how services were made available to different patients. During a period of personal mental health challenges, this made accessing GP care particularly stressful and unpredictable. The reception staff did not appear to prioritise patient wellbeing, particularly regarding mental health support. I would recommend others consider alternative practices. The clinical staff were adequate, but the overall experience was undermined by the difficulties encountered with the administrative team.

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