Pearl Medical Practice
9 months agoMonaliza D. 10 months ago • From Google
Bad
Reception staff's shouting left me feeling unheard
I attended this practice several years ago, and the experience I had has stayed with me in a deeply negative way, which is why I feel compelled to share my feedback. I had a scheduled appointment at 9am and took time off work to attend. After waiting until 9:30 without being called, I became concerned about the delay and approached the reception desk to inquire about my appointment. The receptionist responded in a raised voice, telling me to wait my turn. When I attempted to explain that my appointment was scheduled for 9am, I was not given the opportunity to speak and was spoken to in an aggressive manner. This left me feeling distressed, and I decided to leave. Subsequently, the receptionist contacted my family member rather than me directly. I submitted a complaint to the practice regarding this interaction, but the response was dismissive, with the practice suggesting that I was at fault. I have since moved to a different practice. This is not an experience I have encountered elsewhere, and while it may have been an isolated incident, I believe this practice should reflect on how they communicate with patients, as such interactions can have a significant and lasting effect.
Pearl Medical Practice
9 months agoDear Monaliza Dias Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager
The healthcare professional has provided excellent customer service and consistent support over many years.
Pearl Medical Practice
Dennis O.
The staff members are exceptionally kind, courteous, and highly organised. I would like to express my gratitude to everyone for their excellent support. 👍
Pearl Medical Practice
Gillian T.
Attended the surgery for my yearly health review. The clinician carried out a comprehensive assessment including various health measurements and tests. All findings were thoroughly explained and..
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Mazhar M.
I recently experienced respiratory illness and my symptoms were deteriorating. I contacted the surgery and spoke with reception staff who were exceptionally helpful and managed to arrange an urgent..
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Sofia M.
The reception staff member at my GP practice consistently delivers excellent service. They are professional, courteous, and very helpful. They handle enquiries efficiently and always provide clear,..
Pearl Medical Practice
Roshni P.
The capacity to demonstrate genuine concern for those seeking care and their families. A dedication to delivering excellent healthcare services. Recognition of professional boundaries and areas..
Pearl Medical Practice
Pritesh R.
I'd like to share my sincere appreciation for the reception team at the practice. They are both outstanding members and consistently provide a level of service that truly makes a difference. From..
Pearl Medical Practice
Ravi P.
My mother has recently joined this practice. I wanted to express how very pleased we are with this practice, especially the clinical staff and the reception team. They are so helpful and the..
Pearl Medical Practice
Ramona C.
The nursing staff provided excellent care when I attended for my blood test today.
Pearl Medical Practice
Jayshree S.
The services provided at this practice are excellent. All members of the team, including the reception staff, are pleasant and consistently go out of their way to accommodate patient requests and..
Pearl Medical Practice
zuzu b.
Always helpful when addressing my questions and concerns. The reception staff member has consistently been friendly and efficient in assisting me to connect with the appropriate person and resolving..
Pearl Medical Practice
Kavihet P.
The medical staff and front desk team are extremely supportive and accommodating.
Pearl Medical Practice
Wasef T.
The clinician demonstrated exceptional care and professionalism, showing genuine concern for patients' wellbeing. They took adequate time to listen carefully and work through issues thoroughly to..
Pearl Medical Practice
Lord P.
I must say the entire team at this medical practice have been consistently helpful, kind and considerate whenever I have contacted them regarding health concerns. I would particularly like to..
Pearl Medical Practice
Suresh T.
Comprehensive assessment provided with a high degree of professionalism.
Pearl Medical Practice
Kirti M.
I cannot fault how helpful the staff at this medical practice are. Their services, attention to detail, care and thoughtfulness are invaluable every time.
Pearl Medical Practice
Mazhar M.
Dear Mazhar Thank you so much for your feedback and warm comments. I will inform staff members of your comment. Clarise Buncombe Practice Manager
Pearl Medical Practice
Alex C.
The practice consistently delivers excellent service, with the team demonstrating genuine friendliness and a willingness to go the extra mile to ensure all my needs are properly addressed.
Pearl Medical Practice
Natalie B.
Thank you for your kind comments Yours sincerely Clarise Buncombe Practice Manager
Pearl Medical Practice
shivani r.
This practice is really nice and friendly as I always manage to get appointments and the administrative team is really good. The support staff are particularly helpful and approachable. One team..
Pearl Medical Practice
Jay D.