MD

Monaliza D. one year ago • From Google

Rating

Bad

Reception staff's shouting left me feeling unheard

I attended this practice several years ago, and the experience I had has stayed with me in a deeply negative way, which is why I feel compelled to share my feedback. I had a scheduled appointment at 9am and took time off work to attend. After waiting until 9:30 without being called, I became concerned about the delay and approached the reception desk to inquire about my appointment. The receptionist responded in a raised voice, telling me to wait my turn. When I attempted to explain that my appointment was scheduled for 9am, I was not given the opportunity to speak and was spoken to in an aggressive manner. This left me feeling distressed, and I decided to leave. Subsequently, the receptionist contacted my family member rather than me directly. I submitted a complaint to the practice regarding this interaction, but the response was dismissive, with the practice suggesting that I was at fault. I have since moved to a different practice. This is not an experience I have encountered elsewhere, and while it may have been an isolated incident, I believe this practice should reflect on how they communicate with patients, as such interactions can have a significant and lasting effect.

Pearl Medical Practice

10 months ago

Dear Monaliza Dias Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager

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