Priors Field Surgery
Justin B. 8 years ago • From Google
Bad
Reception struggles to understand simple requests
If you happen to be registered at this surgery like I am, I would sympathize with your situation. I am actively considering relocating to access different healthcare services. Even straightforward matters seem to present challenges for the practice to manage effectively. There appears to be a lack of attentiveness to patient concerns, and decisions are sometimes made without direct patient consultation, despite relevant correspondence from specialists indicating time-sensitive needs. I recognize the pressures facing the NHS and the genuine constraints they operate under, including staffing limitations and resource challenges. However, in this instance, we simply required a referral document and made clear our circumstances were outside NHS provision. It was disappointing that the practice struggled to grasp what seemed like a straightforward request, particularly given the explicit nature of both the urgency and our specific situation.
Experienced a lengthy wait of around ninety minutes before encountering a receptionist whose manner I found quite abrupt. I was unable to secure an appointment as the practice appears to be..
Priors Field Surgery
Brittany C.
I struggled to reach the surgery as the line was constantly engaged, and when I finally managed to connect, I was kept waiting for an extended period before the call disconnected. This was..
Priors Field Surgery
Wendy R.
I recently used the online query service that has recently been introduced at the practice. The system is straightforward to use, and I appreciated not having to spend time waiting on the telephone...
Priors Field Surgery
Vanessa B.
The service has been disappointing for quite some time now.
Priors Field Surgery
Alison C.
This practice has been incredibly frustrating to deal with. I attempted to arrange a telephone consultation but was informed this wasn't available. Instead, I was directed to complete an online form..
Priors Field Surgery
Hayley B.
I have great respect for the NHS and understand the significant pressures it faces, so I was prepared to wait patiently for three weeks for a telephone consultation that ultimately did not take..
Priors Field Surgery
B H.
The receptionist's manner was unwelcoming and confrontational. Their demeanor suggested a lack of genuine engagement with patients.
Priors Field Surgery
Tiffany G.
Excellent practice - have been wonderful both with me and my young child! Can always secure an appointment promptly when needed and the team have consistently shown understanding and care; they..
Priors Field Surgery
Eleanor C.
I've had considerable interaction with the practice over the last few months. The front desk staff have consistently demonstrated politeness and helpfulness, though there's always room for a bit..
Priors Field Surgery
frances m.
I've had nothing but positive experiences at this practice over the past few months. The clinical staff and reception team have all been helpful and efficient. It appears the practice may be..
Priors Field Surgery
Justin B.
If you happen to be registered at this surgery like I am, I would sympathize with your situation. I am actively considering relocating to access different healthcare services. Even straightforward..
Priors Field Surgery
Katheryn H.
I have to be honest, I have been a patient at this practice since 2004 and over the last year or so they have become significantly more efficient and their appointment scheduling has improved..
Priors Field Surgery
Neal E.
It is extremely difficult to obtain an appointment at this practice. When contacting them, the standard response tends to be a referral to alternative services, even after waiting in a queue. This..
Priors Field Surgery
Jane S.
I attended for an ECG appointment. I arrived earlier than necessary, and the receptionist kindly suggested I wait as there was a possibility I might be seen sooner, which I appreciated. I then sat..
Priors Field Surgery
Jem M.
Have been registered with this surgery for 22 years, and it used to be excellent. The entire team was welcoming and supportive, with the reception staff being particularly helpful. The situation..
Priors Field Surgery
Wendy S.
I previously had a very positive experience at this practice. However, my recent visits have been frustrating due to difficulty securing appointments and having scheduled slots cancelled. While I..
Priors Field Surgery
Samantha P.
I can only give this one star because a lower rating is not available. The experience was extremely disappointing. Obtaining an appointment proved very difficult, and there were inconsistent..
Priors Field Surgery
Stephen S.
I had concerns about my experience when requesting a specific travel vaccine for an upcoming trip. I was initially directed to obtain the vaccine through a private pharmacy, but when I referenced..
Priors Field Surgery
Reed G.
Following the change in management, the practice has consistently been unable to have my prescription ready when I attend my appointments, and there has been a lack of communication regarding this..
Priors Field Surgery
Jess M.
I am extremely dissatisfied with my experience at this practice. I was scheduled with a clinician who did not appear engaged with my appointment. During the consultation, outdated blood test results..
Priors Field Surgery
Michael S.