Captain French Surgery

I've made multiple attempts throughout the day to respond to the practice's request for me to make contact, and I have engaged with each opportunity to do so.

I feel that the clinical team at this practice does not adequately listen to patient concerns. During a recent appointment, I experienced what I perceived as a lack of empathy and understanding of..

The team here is wonderful and very supportive. Appointments generally run to schedule.

I have experienced ongoing difficulties with this practice regarding access to information about my child's healthcare, despite holding full parental responsibility. A relevant authority has..

Have been attempting to reach the practice multiple times throughout the morning without success. The telephone lines appear to be consistently unavailable. The reception service requires..

I recently visited the clinic feeling unwell with severe breathing difficulties. The receptionist offered me an appointment for the following week and directed me to the pharmacy. The pharmacy staff..

The waiting area is spacious and comfortable. The facilities are well-maintained and the team members are friendly and supportive. The appointment check-in process is efficient, allowing you to..

I attended this practice for a surgical procedure and was seen by a clinician. The surgery and waiting area were excellent, and the reception staff were attentive and welcoming. However, the most..

This is the best medical practice I have attended. The clinician here is genuinely lovely and the phlebotomy team are exceptional. Drawing blood from me has always been difficult, and I have had..

Very disappointed! My husband attended an appointment regarding a long-standing health condition he receives ongoing treatment for, which has recently deteriorated. The clinician appeared unfamiliar..

Relocated to the area recently. Have not yet had an appointment with a clinician but have interacted with the reception team on multiple occasions. Throughout my many years of attending various..

No issue is too significant that they won't dismiss your concerns. The receptionist displays an unhelpful and dismissive manner when dealing with patients.

The nursing and medical staff were excellent, and I had a wonderful experience at this surgery despite being a temporary patient. When I relocate, this is the practice I would choose to register with.

The service fell short of expectations. I contacted the practice in the late afternoon regarding my young child, who was refusing prescribed medication and experiencing worsening symptoms. The..

I have received excellent service from this practice over several years and, having worked in healthcare previously, I have considerable experience to draw upon when assessing medical services. From..

Courteous and compassionate. Highly focused on individual needs and preferences.

Excellent medical professionals and pharmacy staff

They're quite good once you manage to get hold of them, to be honest.

I have been a patient at this practice for over two decades and have consistently received excellent care throughout my time here. Every healthcare professional I have encountered has been..

I have serious concerns about how this practice has handled my personal safety requirements. I explicitly stated that my contact details must not be retained on my child's records, as I feared..