IV

Isabelle V. one year ago • From Google

Rating

Average

Reception team helpful, but clinical concerns remain

The reception staff have consistently demonstrated helpfulness and friendliness. The clinical team have generally been supportive, though there was one occasion involving a procedure that did not go as planned. I experienced significant bruising and discomfort lasting several weeks following this, with concerns about potential complications. Setting aside that particular experience, and the challenge I faced in obtaining a diagnosis for a hormonal condition due to feeling unheard during consultations, the practice is reasonably competent. It is worth noting that diagnosis of this condition can be protracted across healthcare settings generally, with many practitioners being slow to recognise patient concerns. Following recent changes, my assessment of the practice has improved from a lower rating to a moderate one.

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