(NPC) Spring Terrace Health Centre

Disappointing experience that fell short of expectations.

I attended an appointment with a district nurse today and was sitting in the waiting area at my scheduled time when an elderly lady arrived early. She asked reception if she could be seen early..

The reception team and management displayed unhelpful attitudes and I felt misled regarding my appointment arrangements. Following a procedure, I did not receive appropriate follow-up care or see a..

I have had to request my medication on multiple occasions without success in receiving it. The reception staff were unhelpful and displayed a dismissive manner. Obtaining an appointment with a..

I have received excellent service recently following a serious injury. The clinical staff and reception team have been very helpful.

It can be challenging to secure an appointment at this practice. Calls often go unanswered and disconnect before reaching reception staff, and when contact is finally made, availability is..

I find some of the negative reviews rather unconvincing, particularly those citing difficulty obtaining appointments. It's worth considering the broader context of current healthcare pressures and..

I don't typically leave reviews for services. However, following a difficult situation at my former medical practice, I felt compelled to share my experience. When I initially called, the..

Disappointing experience overall. I found it extremely challenging to secure appointments and struggled to reach anyone by telephone. Despite my efforts to persist with the practice, I ultimately..

Unable to reach the practice when attempting to call, and the line was disconnected during contact. Subsequent calls have gone unanswered. There have been repeated issues with lost test samples on..

Always able to reach the reception team. Receive a same-day telephone consultation with the doctor. Feel that concerns are heard and understood.

It is extremely difficult to secure an appointment at this practice. Even when requesting a callback first thing in the morning, the response comes back shortly after to inform that there are no..

I recently joined this practice after leaving my previous surgery, where I had been registered for a couple of years. My experience there was disappointing, and after spending months attempting to..

The reception staff, both in person and on the telephone, are friendly and courteous. They provide an excellent level of service.

Excellent team who consistently demonstrate helpfulness and kindness.

There were queues of unwell patients waiting outside the practice.

My child had difficulty securing an appointment for an ear issue. When an appointment eventually became available, the clinician commented on the severity of the condition and questioned why we..

On each occasion I have contacted the practice by phone, the reception staff have been courteous and supportive. I was able to receive clinical callbacks promptly. During my in-person appointment,..

I have been a patient at this practice for over five years. The telephone service has consistently provided prompt responses without significant delays. The team demonstrates genuine care and..

Always available and consistently supportive. I really appreciate this, as it has been exactly what I needed.