Burnt Ash Surgery

One of the finest GP practices around, consistently very supportive and accommodating. We're able to access same-day appointments for our children with excellent care provided. We really appreciate..

I found the receptionist to be very helpful, and the medical staff members assisted me well with what I needed.

It is frustrating to attempt to schedule an appointment, as the process involves spending considerable time on the phone only to be informed that no slots are currently available, requiring you to..

An extremely disappointing experience… I requested a call back but did not receive one. Then I waited a considerable amount of time to progress only a few places in the queue. When I visited the..

When contacting the practice during a time of discomfort and concern, a dismissive and patronising response from reception staff is unhelpful. Being told that an earlier call should have been made..

I recently had occasion to contact the reception team on two separate occasions with some general enquiries on behalf of an elderly acquaintance. The staff member I spoke with demonstrated a..

I have delayed writing this review, but I have reached a point of considerable frustration with this medical practice. My son has autism and finds it difficult to remain seated for extended periods...

I had a telephone appointment scheduled for the morning. The clinician called slightly earlier than expected, which was not a concern. However, I found the interaction with the reception staff to be..

I rate this surgery very highly. The reception team and clinical staff are excellent! They genuinely make an effort to provide assistance. Thank you for your dedication. Best wishes.

I recently attended for a routine vaccination appointment. The experience was excellent from start to finish. The appointment ran punctually, the organisational systems functioned smoothly, and the..

The receptionist demonstrated limited customer service abilities. It would be beneficial for them to revisit fundamental communication skills, particularly regarding politeness and professionalism...

I recently visited the surgery with my elderly brother who was clearly unwell, hoping to arrange an appointment for him to see a doctor. The receptionist informed us that no doctor appointments were..

The in-person service was excellent and the staff were very welcoming. Unfortunately, reaching the practice by telephone proved difficult, as calls went unanswered on multiple occasions. Visiting..

I have become increasingly frustrated with the recent changes to the appointment booking system. This practice previously maintained high standards, but the experience now feels more commercially..

The team demonstrated a warm and welcoming approach throughout my visit.

Likely one of the poorest medical practices I've encountered during my time in this area. I would advise against registering here if alternatives are available. Private healthcare may be worth..

Extremely disappointing experience with significant difficulties accessing appointments, even when urgent care is needed, with guidance to contact alternative services instead. The reception team..

The team here has been absolutely wonderful! There can be moments when reaching them by telephone proves a bit challenging, though I imagine that's simply due to how busy they are. I've been a..

It can be difficult to reach someone by telephone. Upon arrival, the staff seemed reluctant to engage. The phones appear to go unanswered frequently, with multiple team members present but not..

Appointment availability is limited with extended waiting periods. The reception team does not offer callback services, and continuity of care is difficult as the doctor seen varies considerably..