Westerhope Medical Centre

This practice has sadly declined significantly from its former reputation as an excellent healthcare provider. Having been a patient since childhood and consistently receiving outstanding care from..

The telephone service does not function as an effective way to reach the practice. It feels more like a system designed to discourage contact rather than facilitate it.

The clinical staff are wonderful, however the reception team member appears to struggle with passing on information effectively. The communication issues are quite frustrating. When attempting to..

The reception team appears unable or unwilling to facilitate appointment bookings, and there seems to be a lack of coordination among staff members in supporting patients. Communication from..

The administrative team and clinical staff are wonderful. The updated phone system represents a positive change, though the reinstatement of online appointment booking would be appreciated.

I found the customer service to be extremely disappointing. The reception staff seemed unwilling to assist with my needs. I telephoned outside of standard hours to request a repeat medication order..

I'm uncertain about the changes at my practice. I was originally registered at one location and have since been transferred to another, which is understandable though some advance notification would..

I recently attempted to contact the practice by telephone during evening hours. When I called, I was informed by reception that the line was unavailable during a specific time window and was advised..

The reception staff member appeared unhelpful when I recently switched to this practice a month ago, which was also quite difficult. I needed to arrange a new appointment with maternity services,..

This practice has not met my expectations. I have experienced significant difficulty reaching the surgery by telephone to arrange appointments.

I called repeatedly over the course of a week before eventually securing an appointment with a clinician I hadn't previously met. During the consultation, I was asked to provide background..

If I could give these 0 stars, I would, based on the reception team and difficulty to get an appointment. The reception team come across as dismissive and appointments require a lengthy wait. There..

I concur with the negative feedback that has been shared previously. The reception staff displayed an unhelpful and dismissive attitude during my telephone interaction. The practice does not..

I found it extremely frustrating to experience such lengthy delays when attempting to schedule an appointment for serious health concerns. After finally securing a time slot, I was given incorrect..

It is extremely difficult to obtain an appointment at this practice, which is a significant concern.

I would rate this practice even lower if possible. Getting through to a clinician is extremely difficult. Securing an appointment is nearly impossible. Receiving any form of assistance feels..

After speaking to a clinician I had blood tests taken and was informed of initial findings and advised to monitor a particular aspect of my health. Subsequently I was prescribed a medication without..

I submitted an online consultation early in the morning. The practice contacted me by telephone within an hour and offered me an appointment later that same morning. I arrived ahead of my scheduled..

I was seen fairly promptly given the current demands on the service. The clinical staff member at the practice was excellent and demonstrated strong expertise. They assessed me on multiple occasions..

Despite a notice in the practice indicating that online consultations are available around the clock, I have been unable to complete an e-consultation form over a two-week period, with the system..