Glebe House Surgery

We relocated to the area approximately nine months ago and joined this local practice. I have consistently found their service to be of a high standard whenever I have required their assistance...

The appointment schedule at this practice frequently runs behind, and extended waiting times before seeing a clinician are commonplace rather than the exception.

Extremely disappointing experience.

I'm uncertain about the current situation at the practice. The clinical team continues to demonstrate the compassion and dedication we've come to expect, however the reception staff appear less..

The team members were welcoming and approachable. The clinical professionals provided excellent care.

I attended an early morning appointment and despite the clinician running behind schedule, they were exceptionally comprehensive and took their time with me. It was a positive experience, and I left..

Extremely competent and well-organised

We recently joined this practice and have been impressed by the welcoming and professional approach demonstrated by everyone we've encountered, including those at reception, in the pharmacy, and in..

Called early in the morning and found myself quite far back in the queue to speak with someone. When I tried again shortly afterwards, the available slots had already been filled. The earliest..

I had a poor experience when I brought my family member to their appointment. The appointment was scheduled for mid-morning, but we were still waiting well past the scheduled time. My relative was..

The medical professionals and team members are typically very pleasant and welcoming. Unfortunately, this positive experience was diminished by an interaction with someone at the pharmacy counter. I..

The clinical staff I've encountered have been pleasant and professional as you would hope, however the experience is undermined by difficulties with the front desk team, whether due to being..

Had an appointment and found the clinician to be very understanding and attentive to my concerns.

We visited this surgery to complete registration paperwork as prospective new patients. The person at reception came across as dismissive and abrupt, which made the experience feel unwelcoming. The..

Relocated to the area approximately a year ago and transferred my care to this practice. I had come across some comments suggesting the team might be unwelcoming, but this did not align with what I..

Consultations were generally punctual, and the team demonstrated a welcoming and helpful approach throughout my visits.

I am extremely grateful to the pharmacy staff member who assisted us with resolving an issue. The service provided was outstanding and helped us avoid considerable worry. We truly appreciate their..

Received a text message requesting contact with the surgery about some blood test results. When I called back, the receptionist explained that an appointment would be necessary to discuss the..

Disappointing experience when bringing my teenage son for a blood test. The staff member performing the procedure appeared uncertain about the reason for the test. Additionally, a repeat..

Arranging a standard appointment proves to be quite challenging. Calling at the start of the day means competing with numerous other patients attempting to reach the practice simultaneously, and you..